understands that a lot of individuals want to keep their sexual lives private, which is why we will take the utmost discretion when shipping this product.
You will receive your parcel in a plain and discreet box.
IMPORTANT COVID-19 INFORMATION ON SHIPPING:
iMEDiHelp is running as normal, although there may be some delays, we are still shipping orders worldwide.
Our carriers are informing us of the changing circumstances that they face on a daily basis; minor delays and postal suspension are happening internationally.
Royal Mail have recently updated their Incidents page to show where the postal service has been suspend and any delays. Please click here to find the latest information for delivery.
UK Standard Delivery – FREE
Our standard delivery service is sent via Royal Mail 48 and will be delivered between 8.30am- 8pm Monday – Friday. We will aim to get your order to you within 3-5 working days, but don’t be surprised if it turns up earlier than this, we will get it to you as quickly as we can! Please note we do not deliver on a Bank Holidays and your order will be delivered the following working day.
Royal Mail International Tracked and Signed £11.99 (EU countries) £14.99 (US and Rest of the World) – Delivery is up to 7 working days within Europe and 10-15 working days elsewhere in the world.
DPD International Tracked and Signed £19.99 (EU countries) £44.99 (US and Rest of the World) – Delivery is 3-5 working days.
Please Note: Working days do not include Saturday, Sunday, or Bank Holidays.
Dispatch is usually within 2 business days, however at busy times and public holidays this may be extended to 3 business days.
Please remember that times stated here are only guides and are not guaranteed as delays are possible.
You can track orders here
with your tracking number.
CUSTOMS: While we do our best to label our orders to avoid high customs fees, this is something we have no control over. Any fee that is charged by Customs is the customers responsibility to pay.
IMPORTANT NOTE: If any item goes missing or is returned to us due to the buyer providing an incorrect/incomplete address or from not collecting the item from their sorting office, we will only reship the item once the buyer has paid for the necessary re-postage costs, or we will refund the cost of the item minus our postage and packaging costs.
If you have any special delivery requirements – including requests to use specific carriers or services please email us at: [email protected]
Glossary of Terms
You, buyer, and customer: refers to any person entering into a contract to purchase an item from imedihelp.com
Postage: refers to the third party method of transportation and delivery that imedihelp.com uses to distribute products.